Returns and Refunds Policy

Thank you for choosing MANILA WINE for your wine and liquor needs. We understand that occasionally, an item may not meet your expectations. We strive to ensure your satisfaction with every purchase, and we have implemented the following return policy to address any concerns you may have:

A. RETURNS AND EXCHANGES
1. Condition of the Bottle:
If you receive a bottle of wine or liquor that is damaged, defective, or corked, please contact our customer service team within 7 days of receiving your order.
All returns must be in the original packaging and accompanied by the purchase receipt.

2. Contacting Customer Service:
To initiate a return or exchange, please contact our customer service team at [email protected] or call +63917 860 0808 with your order number and details of the issue.
Our customer service team will guide you through the process and provide instructions on returning the product.

3. Return Shipping:
We will provide a pre-paid return shipping label for the return of damaged or defective items.
Please ensure the product is securely packaged to prevent damage during transit.

4. Verification and Processing:
Once we receive the returned item, our team will inspect it to verify the damage or defect.
If the return is approved, we will process your refund or initiate an exchange within 7 business days.



B. REFUND AND EXCHANGE OPTIONS
1. Refund:
If you choose a refund, the purchase amount (including shipping costs) will be credited to your original method of payment.

2. Exchange:
If you prefer an exchange, we will ship a replacement item of equal or lesser value free of charge.
If the replacement item is of higher value, you will be responsible for the price difference.



C. EXCEPTIONS
1. Personal Taste:
We are unable to accept returns based on personal taste preferences.
We recommend exploring our detailed product descriptions and customer reviews to make informed decisions.

2. Expired Products:
Please check the product's expiration date upon receipt. We are unable to accept returns for expired items beyond the indicated date.

3. Non-Returnable Items:
Engraved or customized items are non-returnable unless there is a defect in craftsmanship.



D. CONTACT INFORMATION
MANILA WINE
Customer Service Email: [email protected]
Customer Service Phone: +63917 860 0808

We appreciate your understanding and cooperation.
Our goal is to provide you with an exceptional shopping experience, and we are committed to resolving any issues promptly.
Thank you for choosing MANILA WINE.






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